Patients expect certain services to be offered through a primary care provider. And, as a primary care provider, you are always looking to meet if not exceed your patients expectations. Read on for what services you need to provide to your patients to best care for them as their primary physician.
After Hours Care
Your patient’s health concerns can happen at all hours of the day. When looking for a primary care provider one of the main things that patients will look for is how accessible the doctor is. As a primary care provider, you are the first person that patients will want to ask about any general health concerns. That’s why you need to offer a way to contact a trusted and knowledgeable healthcare professional outside of your business hours. You may want to consider investing in an after hours call service, so your patients calls are answered even when your staff is not in the office. Patients will also appreciate it if you offer some evening or weekend hours to make it easier for them to schedule appointments.
Free Online Resources
The internet is often the first place people will go with any of their medical questions. Having medical information on your website will draw more people to it and potentially turn some of them into patients. Having medical resources on your website is also great for current patients to have a trusted source to look for answers to health related questions. That last thing you want as their provider is for your patients to go online looking for medical advice only to get it from an unreliable source and having them worsen the problem. Your website should be the first place your patients look whenever they have a medical question or concern. For patients to be able to find information on your website, your medical library should be easy to navigate. You may want to consider hiring someone who is an expert in medical practice website design to redesign your website. This can also help patients easier locate your office information and schedule appointments.
Well Visits & Physicals
Wellness visits and physicals are the center of your practice. They allow you to do any preventative checks and tests on your patients as well as give them time to ask you any questions. Patients often have health questions that seem too small to them to schedule an appointment for so wellness visits are a great time for them to ask them. Make sure to schedule enough time for each patient so they don’t feel rushed and you have time to address any of their concerns.
These days, more and more doctors are offering telehealth visits as an option for their patients. Telehealth visits are a great option for families that can not always make it into your office for every appointment. This can save your patients on gas money, having to take more time off work, and childcare. Although not all of your appointments can be scheduled virtually, this can be a great option for the ones that can be. This also cuts down on the amount of people in your office at one time and can reduce the spread of certain illnesses.
Above are the basic services you need to provide to your patients as a primary care office. You may add more depending on your specialties or what your patients need. Be sure to ask for feedback from your patients about if they feel they would like you as their provider to offer any other services. Keeping up with your patients expectations will have them keep entrusting you with their health for years to come.